A operator has right to lodge complaints on all aspect of ACT work. This includes complaints about ACT staffs or inspectors, even complaints about non-compliance of other operators. Complaints should be in writing and directed to ACT Manager. Complaint should also contain detailed information of the case and should include name and address of the complainer so that ACT can contact if further information is needed. If the complainer want to remain anonymous, ACT may reserve the right not to investigate the complaint.
All information about the complainer is strictly confidential. Only those involve with the investigation may have access to the information. Also, lodging a compliant would not affect positively or negatively ACT’s services to the complainer.